Product Manager - Business Intelligence/AI

Talkdesk(2 months ago)

PortugalOnsiteFull TimeMedior$118,769 - $159,247 (estimated)Product

About this role

The Product Manager, BI & Analytics at Talkdesk owns the roadmap for reporting, data modeling, conversational insights, and self-service analytics to transform contact-center and speech data into strategic decision support. The role partners with customers, data engineers, UX, ML, and sales teams to build pipelines, visualizations, and LLM-enabled features that drive product value. The PM also monitors adoption, data quality, and model performance while enabling go-to-market teams and iterating based on customer feedback.

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Required Skills

Requirements Analysis
Data Modeling
ETL
SQL
BI Platforms
LLM Integration
Speech Analytics
API Integrations
Cloud Warehouses
Dashboards

+8 more

Qualifications

Bachelor's degree in Business Intelligence, Data Science, Analytics, Computer Science, or related field

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.