Product Manager, CIAM Authentication & Identity Platform Delivery Lead

The Product Manager for Customer Identity & Authentication leads the delivery of Citizens' next-generation centralized CIAM platform, transforming fragmented authentication capabilities into a unified, risk-based ecosystem. This role drives the transition to modern, adaptive authentication methods like passkeys and biometrics while partnering across Security, Fraud, and Technology teams. The position balances near-term delivery with long-term platform transformation to enhance customer experience, reduce fraud, and improve operational efficiency.