Product Manager, Client Support
Stitch Fix Annex
About this role
The Product Manager will own the vision, strategy, and execution for core client support tools and customer contact channels, modernizing agent tooling and optimizing client-facing surfaces. The role focuses on infusing AI capabilities to improve resolution speed, client satisfaction, and operational efficiency. The manager will partner across engineering, CS operations, and product teams to drive measurable outcomes and successful product launches.
Skills
Qualifications
About Stitch Fix Annex
stitchfix.comStitch Fix is a personal styling service that delivers curated clothing and accessories for women, men, and kids directly to customers' doors. Shoppers complete a style profile and receive "Fixes" selected by a mix of data-driven algorithms and professional stylists, then keep what they like and return the rest with free shipping and returns. The company offers one‑off or recurring styling, plus an on‑demand online shop, and focuses on personalized fit, styling guidance, and discovery of brands and looks. Customers choose Stitch Fix for the convenience of at‑home try‑ons combined with tailored recommendations from humans and technology.
About Stitch Fix Annex
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$127k – $212k
per year