Product Manager, Client Support

Stitch Fix Annex(1 month ago)

HybridFull TimeSenior$127,100 - $212,000Client Experience Product

About this role

The Product Manager will own the vision, strategy, and execution for core client support tools and customer contact channels, modernizing agent tooling and optimizing client-facing surfaces. The role focuses on infusing AI capabilities to improve resolution speed, client satisfaction, and operational efficiency. The manager will partner across engineering, CS operations, and product teams to drive measurable outcomes and successful product launches.

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Required Skills

Product Management
AI Integration
Agent Tooling
Help Desk
Messaging Platforms
Bot Frameworks
Data Analysis
Technical Fluency
Stakeholder Management
Roadmap Planning

+5 more

Qualifications

BA/BS Degree

About Stitch Fix Annex

stitchfix.com

Stitch Fix is a personal styling service that delivers curated clothing and accessories for women, men, and kids directly to customers' doors. Shoppers complete a style profile and receive "Fixes" selected by a mix of data-driven algorithms and professional stylists, then keep what they like and return the rest with free shipping and returns. The company offers one‑off or recurring styling, plus an on‑demand online shop, and focuses on personalized fit, styling guidance, and discovery of brands and looks. Customers choose Stitch Fix for the convenience of at‑home try‑ons combined with tailored recommendations from humans and technology.