Macmillan Learning
The Product Manager, Customer Experience drives the vision, planning, and execution for digital touchpoints supporting educators, students, and support teams. This role involves collaborating with engineering, UX, and customer-facing teams to translate user needs into seamless product solutions. The position focuses on optimizing performance, leveraging AI and automation, and advocating for roadmap progress across the organization.
Macmillan Learning is an educational publisher and edtech company that creates textbooks, digital courseware, and assessment solutions for higher education and instructors. Its platforms (such as Achieve and Sapling) combine interactive homework, adaptive learning, and analytics to boost student engagement and improve outcomes. The company also provides instructor resources, course design support, and services to help faculty implement evidence‑based teaching and measure learning success.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Macmillan Learning.