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Product Manager, Customer Hub at Klaviyo - ApplyBlast

Product Manager, Customer Hub

Klaviyo

6 months ago

3.3 on Glassdoor

Boston, MA

Onsite

Full Time

Senior

0 applicants

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About this role

A Product Manager at Klaviyo focuses on evolving the Customer Hub, a self-serve portal where shoppers engage with brands. The role involves designing self-service experiences, defining handoffs to agent workflows, and collaborating with cross-functional teams to improve resolution rates and customer satisfaction.

Skills

About Klaviyo

klaviyo.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.