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Product Manager - Ecommerce team at Gorgias - ApplyBlast

Product Manager - Ecommerce team

Gorgias

10 months ago

3.4 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

As a Product Manager on the Ecommerce team at Gorgias, you will drive the development and execution of a proprietary Customer Data Platform (CDP) that integrates and manages customer data from various sources, including ecommerce platforms like Shopify. Your role will involve collaborating with engineering, design, marketing, and customer success teams to ensure the AI agent has access to real-time, actionable customer data, enhancing the conversational commerce experience. You will also take full ownership of data ingestion and storage processes while validating product ideas directly with users.

Skills

About Gorgias

gorgias.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2015

View Profile

Gorgias is a conversational AI platform and helpdesk built specifically for eCommerce, enabling businesses to automate customer support and drive sales through a unified inbox across email, chat, SMS, social media, and more. It features an AI Agent pre-trained on over 1 billion conversations that can resolve 60% of support inquiries automatically, while integrating natively with Shopify and 300+ other tools to provide full store context within every conversation. Trusted by over 17,000 eCommerce brands worldwide, Gorgias helps support teams turn customer interactions into measurable revenue.