Product Manager - Ecommerce team

Gorgias

3 months ago

3.4 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

As a Product Manager on the Ecommerce team at Gorgias, you will drive the development and execution of a proprietary Customer Data Platform (CDP) that integrates and manages customer data from various sources, including ecommerce platforms like Shopify. Your role will involve collaborating with engineering, design, marketing, and customer success teams to ensure the AI agent has access to real-time, actionable customer data, enhancing the conversational commerce experience. You will also take full ownership of data ingestion and storage processes while validating product ideas directly with users.

Skills

About Gorgias

gorgias.com

Gorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.