Product Manager, LLM-based CX

This role leads product initiatives to enhance Coupang's core consumer experience by defining and executing the product vision for LLM-based customer experience across all platforms. The position involves driving end-to-end product development for AI-powered tools that automate and personalize customer interactions while partnering with ML and engineering teams to build scalable infrastructure. The role also focuses on ensuring compliance with privacy and ethical AI standards while monitoring industry trends to inform product strategy.