Product Manager, Servicing

Varo Bank(1 month ago)

RemoteFull TimeMedior$87,155 - $116,256 (estimated)Product Management

About this role

The Product Manager for Servicing at Varo is responsible for shaping and elevating the customer and agent servicing experience across channels such as disputes, voice, and chat. This role focuses on defining and driving a servicing agenda aligned with Varo’s business strategy while enhancing internal tools and processes for support agents. The position requires close collaboration with engineering, design, data science, and third-party vendors from ideation through launch. The Product Manager will use data-driven experimentation and insights to inform product strategy and deliver a world-class customer experience.

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Required Skills

Product Management
Customer Service Operations
Disputes Management
Data Analysis
SQL
Tableau
Amplitude
Agile Methodologies
Customer Research
Stakeholder Management

+9 more

About Varo Bank

varomoney.com

Varo Bank is a mobile-first digital bank that offers personal banking with no monthly-fee checking, high-yield savings, and fee-light services. Its app includes tools for credit building, early direct deposit, and small cash advances (up to $250) to help customers manage short-term needs. Varo positions itself as a transparent, low-cost alternative to traditional banks, focused on helping people save more and improve their credit through modern, easy-to-use features. It operates as a national bank (Varo Bank, N.A.) and targets customers who want simple, app-driven everyday banking.