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© All Rights Reserved. ApplyBlast.com
Optain
The Product Operations and Support Specialist serves as the primary escalation point for customers using Optain’s robotic retinal camera and supporting software, troubleshooting issues across hardware, software, and clinical workflows. This role involves handling Tier 2 support, managing medical device complaints, and enabling the Customer Success team through knowledge base development and training. The specialist also owns internal operations and projects to improve product and support team effectiveness while collaborating with cross-functional teams to resolve issues.
Optain pairs Resolve™, our FDA-cleared robotic camera, with rapid teleophthalmology grading. So simple, it becomes part of every visit. No dilation required, no specialist referral, no patient drop-off.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Optain.
Optain didn’t post a salary, so this is our estimate from similar listings.
11% below the average for this role