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Product Operations & Enablement Manager at Datavant - ApplyBlast

Product Operations & Enablement Manager

Datavant

4 months ago

2.1 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

The Product Operations & Enablement Manager will own the day-to-day triage, pattern analysis, and resolution coordination for inbound platform issues at Datavant. As an AI-first role, the candidate will automatically route work, analyze patterns, and build systems to help teams self-serve. This position focuses on identifying recurring issues, influencing decision-making with data, and acting as a trusted product expert for internal and client-facing discussions.

Responsibilities

Own the inbound issue queue to classify and route tickets efficiently
Use AI tools to accelerate intake review and detect duplicate issues
Identify recurring error types and systemic issues across the product portfolio
Lead client-facing discussions on reported issues and act as a product expert
Partner with Product Managers to build scalable knowledge bases and runbooks

Skills

About Datavant

datavant.com

Headquarters

Phoenix, Arizona, United States

Company Size

1001-5000 employees

Founded

2017

View Profile

Datavant is a data collaboration platform for healthcare that enables secure, privacy-first linking and sharing of clinical and real-world data. Its network includes 350+ real-world data partners, access to more than 80,000 hospitals and clinics, and reaches 70% of the top 100 largest health systems. Datavant provides de-identification, record-linking and governance tools to enable analytics, research, and commercial decision-making without exposing identifiable patient information. Life sciences companies, health systems, payers, and data partners use its platform to combine distributed datasets for insights while maintaining regulatory and privacy controls.