Product Ops Specialist (Singpass)

The Product Ops Specialist at GovTech's Citizen Experience team ensures that changes to the Singpass app and user portal deliver a smooth, reliable, and understandable experience for citizens. This role involves coordinating operational readiness for releases, monitoring product performance and user feedback, and translating user insights into actionable improvements. The specialist works closely with cross-functional teams to proactively identify opportunities for enhancing the citizen journey and operational efficiency.