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Product Owner - Agentic at CIBC - ApplyBlast

Product Owner - Agentic

CIBC

6 days ago

4.3 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Medior

0 applicants

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About this role

The Product Owner - Agentic role at CIBC focuses on transforming contact centre experiences through innovative, client-centred solutions. This position involves defining the vision, goals, and roadmap for initiatives that introduce Agentic Artificial Intelligence (AI) capabilities into contact centre processes. The role requires balancing strategic thinking with delivery execution to reduce manual effort and improve service experiences.

Responsibilities

Define product vision and roadmap for Agentic AI use cases within contact centre
Manage backlog and prioritize high-value use cases from proof of concept to production
Partner with cross-functional teams to deliver scalable and governed AI solutions

Skills

About CIBC

cibc.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

1867

View Profile

CIBC (Canadian Imperial Bank of Commerce) is one of Canada’s major banks providing personal, business and wealth management services. It offers everyday banking, credit cards, mortgages, loans, investing and financial advice through branches, phone and online/mobile channels. CIBC serves individuals, small businesses and institutional clients with digital tools, financial planning and specialized products such as private and commercial banking. Customers rely on CIBC for its broad product suite, omnichannel access and Canadian market presence.