Product Owner, Customer Experience

GAINSCO is seeking a Product Owner, Customer Experience to define, prioritize, and deliver digital and operational solutions that improve the experience for policyholders, prospects, agents, and internal service teams. The role involves balancing customer needs with business objectives, regulatory requirements, and profitability within the non-standard auto insurance market. This position partners across the organization to reduce customer friction, improve retention, and deliver measurable improvements throughout the insurance journey.