Product Owner

This role serves as a Product Owner for an AI-infused agile pod, focusing on managing the AI use-case backlog and driving the scale-out of a servicing agent-assist solution. The position involves partnering with leadership to define key performance targets, translating business requirements into structured user stories, and leveraging AI tooling to enhance the product development process. The role operates within a fast-paced environment aiming to prove ROI through significant improvements in agent efficiency and call handling metrics.