HomeServe Limited
The Product Owner for Sierra Customer Charlie leads the development and continuous enhancement of HomeServe’s AI-powered virtual assistant, automating high-volume contact-center workflows to reduce live-agent call volume and improve the customer experience. This role owns the full lifecycle for Charlie capabilities, from opportunity identification through integration, go-live, and operations, while balancing conversational-AI design with business strategy. The position requires close collaboration with business stakeholders and technical partners to deliver measurable value and drive continuous improvement.
HomeServe offers over 30 years of home repair and assistance services across Europe and Japan, providing reliable emergency, maintenance, and energy solutions for homeowners.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for HomeServe Limited.