Product Researcher

Klaviyo

1 month ago

3.3 on Glassdoor

Boston, MA

Hybrid

Full Time

Medior

1 applicant

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About this role

A Product Researcher at Klaviyo conducts mixed-methods research to help product teams deeply understand customers and inform product strategy. The role works closely with Design, Product, Engineering, and Data Science and leverages AI tools to accelerate research and insight generation. It also focuses on building research capacity across the organization and ensuring customer empathy informs product decisions.

Skills

Qualifications

Bachelor Degree in HCI, Design, Sociology, Anthropology, Cognitive Psychology or related fieldMaster Degree in HCI, Design, Sociology, Anthropology, Cognitive Psychology or related field

About Klaviyo

klaviyo.com

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.