Product Solutions Analyst (Weekends)

EliseAI(2 months ago)

New York City, NYOnsiteFull TimeJunior$74,369 - $98,943 (estimated)Product Solutions

About this role

A Product Solutions Analyst at EliseAI provides tier 1 and tier 2 technical support to clients through Zendesk, addressing and resolving complex issues while maintaining clear communication throughout the process. This role involves collaborating with internal teams to troubleshoot problems, enhancing the knowledge base for self-service support, and contributing to product improvements based on user feedback. The position requires a customer-focused mindset and offers the opportunity to work onsite in NYC from Thursday to Monday, accommodating peak support times.

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Required Skills

Technical Support
Issue Resolution
Documentation
Collaboration
Quality Assurance
User Feedback
Analytical Skills
Communication Skills
Customer Support
Zendesk

+7 more

Qualifications

Computer Science degree
bootcamp certificate
previous work experience in a technical role

About EliseAI

www.eliseai.com

EliseAI is an innovative AI platform dedicated to revolutionizing operations in property management and healthcare. By utilizing advanced automation and conversational AI technologies, EliseAI enhances communication, streamlines workflows, and improves overall operational efficiency for organizations. Their solutions cater to a variety of needs, including leasing management, maintenance requests, and patient communication, providing 24/7 support and personalized interactions. Trusted by numerous industry leaders, EliseAI aims to create significant improvements in how housing and healthcare services are delivered.