Product Specialist

Freshworks

1 month ago

Bengaluru, KA, India

Onsite

Full Time

Medior

0 applicants

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About this role

The role involves acting as a trusted technical partner to customers by owning issue resolution end-to-end and delivering an exceptional support experience. The support team provides technical assistance to high-value customers across various channels, ensuring timely problem-solving and customer satisfaction.

Skills

About Freshworks

freshworks.com

Freshworks is a SaaS company that builds uncomplicated, enterprise-grade software to help customer service, IT, and employee experience teams deliver better outcomes. Its product suite covers customer service/help desk, IT service management, CRM, and business process automation, with AI-powered features to speed resolution and improve customer experience. Freshworks emphasizes ease of use and fast time-to-value, offering cloud-native solutions and multilingual global support. Founded in 2010 and headquartered in San Mateo, CA, it serves customers worldwide and has been recognized on lists like the Forbes Cloud 100 and in Gartner research.