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Product Specialist at PTC - ApplyBlast

Product Specialist

PTC

5 months ago

4.1 on Glassdoor

Gurgaon, India

Onsite

Full Time

Junior

0 applicants

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About this role

A Product Specialist Technical Support Engineer at PTC serves as a trusted technical advisor to customers, resolving complex issues and ensuring high availability of application services. The role involves working cross-functionally with development and product teams to deliver solutions while documenting knowledge and managing cases via Salesforce. Employees provide backline support and may be required to work 24/7 shifts to address enterprise-wide downtime scenarios.

Responsibilities

Resolve complex technical issues and provide workarounds for customers
Manage assigned cases and communicate status using Salesforce
Collaborate cross-functionally with developers and product owners
Document solutions aligned with knowledge center best practices
Address enterprise downtime to ensure high availability of services

Skills

Qualifications

BS in Computer ScienceBS in Information SystemsBS in Engineering

About PTC

ptc.com

Headquarters

Boston, Massachusetts, United States

Company Size

5001-10000 employees

Founded

1985

View Profile

PTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.