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Product Specialist at Coveo - ApplyBlast

Product Specialist

Coveo

3 months ago

4.0 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

As a Product Specialist at Coveo, you will transform support interactions into impactful product experiences by resolving complex technical issues and guiding clients through solutions. You will collaborate with R&D and cross-functional teams to identify root causes while contributing to knowledge sharing initiatives. The role requires a deep understanding of web technologies and a passion for enabling users to achieve their goals with the Coveo platform.

Responsibilities

Manage and prioritize support cases ensuring timely resolutions
Investigate technical issues by reproducing problems and identifying root causes
Collaborate with R&D teams to resolve complex client cases
Communicate clearly with clients to guide them through solutions
Document solutions and create reusable content for teammates

Skills

About Coveo

coveo.com

Headquarters

Montreal, Quebec, Canada

Company Size

501-1000 employees

Founded

2005

View Profile

Coveo is an AI-driven relevance platform that delivers enterprise search, recommendations, and personalization to power more relevant digital experiences across websites, e‑commerce, and customer service. Its SaaS Relevance Cloud uses machine learning and analytics to optimize search results, surface personalized content and product recommendations, and extract actionable insights from customer interactions. Coveo provides APIs, connectors, and integrations with CRM, CMS, and commerce systems to embed contextual search and recommendations across channels. Organizations use Coveo to boost conversions, improve self‑service, and reduce support costs by delivering timely, personalized results.