Product Support Analyst - Spring 2026 Co-op
D2L(25 days ago)
About this role
The Product Support Analyst provides technical support to administrators using D2L Brightspace products, resolving complex issues across K-12, higher education, and enterprise clients. The role operates in a helpdesk environment emphasizing client experience, timely resolution, and adherence to KPIs and processes. The analyst contributes feedback to product development and creates support documentation and knowledge-base content. This is a student-focused role designed to support learning while delivering operational support to customers.
Required Skills
- Troubleshooting
- SQL
- XML
- HTML
- Java
- JavaScript
- ASP
- .NET
- Web Services
- REST
+21 more
Qualifications
- Enrolled in Computer Science Program
- Enrolled in Information Technology Program
- Enrolled in Educational Technology Program
- Enrolled in Information Systems Program
About D2L
d2l.comNew Relic is a cloud‑based observability platform that provides full‑stack visibility into applications, infrastructure, logs, metrics, and distributed traces. Its New Relic One SaaS offering unifies telemetry, real‑time dashboards, alerting, and analytics (NRQL) so engineering and DevOps teams can detect, investigate, and resolve performance and reliability issues across cloud‑native and hybrid environments. The platform includes APM, infrastructure monitoring, log management, synthetic monitoring, and serverless/container integrations, and connects to major cloud providers and toolchains. Organizations use New Relic to speed root‑cause analysis, reduce downtime, and optimize resource usage by correlating operational data across the stack.
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