Product Support Analyst - Spring 2026 Co-op
D2L
About this role
The Product Support Analyst provides technical support to administrators using D2L Brightspace products, resolving complex issues across K-12, higher education, and enterprise clients. The role operates in a helpdesk environment emphasizing client experience, timely resolution, and adherence to KPIs and processes. The analyst contributes feedback to product development and creates support documentation and knowledge-base content. This is a student-focused role designed to support learning while delivering operational support to customers.
Skills
Qualifications
About D2L
d2l.comD2L is an education technology company that develops cloud-based learning platforms and tools for schools, higher education institutions, and businesses. Its main products include the Brightspace learning management system and related solutions for course delivery, assessment, analytics, and workforce training.
Recent company news
PR NewswireG2 Recognizes D2L Brightspace as One of the Best Education Software Products for 2026
3 weeks ago
Yahoo FinanceD2L Inc. Announces Third Quarter 2026 Financial Results
Dec 10, 2025
Inside Higher EdThree Questions for D2L’s Cristi Ford
Jun 3, 2025
Education WeekHow D2L’s CEO is Convincing K-12 Districts to Flip the Switch on AI
Oct 17, 2025
MTSU SidelinesMTSU to switch from D2L to Canvas in 2026
Jul 2, 2025
About D2L
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for D2L.
Salary
$26k – $34k
per year