Product Support Analyst
Pansophic Learning
About this role
The Product Support Analyst provides human-centered technical support and analysis for products, collaborating with customers and teams to troubleshoot, resolve issues, and improve the product and customer satisfaction. The role involves handling support tickets, documentation, user training, and contributing to product quality enhancement.
Skills
Qualifications
About Pansophic Learning
pansophiclearning.comPansophic Learning is an education-technology and instructional design firm that builds custom digital learning solutions for colleges, universities and corporate clients. They design and develop online courses, learning platforms, curriculum modernization, and implementation services—combining pedagogical expertise, multimedia design, and analytics to improve learner outcomes. Pansophic partners with institutions to scale programs and provide ongoing support, training, and technology integration. Clients hire them for tailored, research-informed programs that blend instructional design with practical deployment and measurement.
Recent company news
NC NewslineNC charter review board reverses course, approves Pender County school after appeal
2 days ago
ZAWYAPansophic Learning acquires BBD Education
Sep 25, 2022
PR NewswireSafanad and Ron Packard, Founder of K12 Inc., Launch Pansophic Learning and Acquire Assets from K12 to Pursue Global Education Opportunities
Jun 13, 2014
Ohio Capital JournalOhio can’t afford to prioritize private and charter schools over fully-funded public schools
Feb 10, 2023
The Columbus DispatchSt. John's sells Downtown church for $2.4M to charter school, but will continue services
Jan 6, 2023
About Pansophic Learning
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Pansophic Learning.
Salary
$63k – $64k
per year