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Product Support Analyst at Benchling - ApplyBlast

Product Support Analyst

Benchling

4 months ago

3.5 on Glassdoor

Boston, MA

Hybrid

Full Time

Junior

1 applicant

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About this role

Benchling seeks a Product Support Analyst to serve as the first line of defense for customers using its AI-driven biotech R&D platform. The role involves troubleshooting scientific issues, creating knowledge articles, and collaborating with internal teams to resolve complex inquiries. Successful candidates must possess a deep understanding of life sciences and empathy for the scientist user experience.

Responsibilities

Answer product questions and resolve customer issues
Troubleshoot scientific and technical support tickets
Create and update internal knowledge articles
Coordinate with internal teams on complex cases
Deliver customer training sessions and marketing events

Skills

Qualifications

BS in BiologyM.Sc. in Biochemistry

About Benchling

benchling.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2012

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Benchling is a biology-first, cloud-native platform that centralizes scientific data and workflows for biotechnology research and development. It combines electronic lab notebooks, sequence and molecular design tools, registries/inventory and lab informatics (LIMS/workflows) to help teams capture experiments, standardize processes, and maintain compliance. Built for collaboration, Benchling connects scientists, instruments, and analytics to surface insights and accelerate discovery across biotech, pharma, and academic research organizations.