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Product Support Analyst at Ecolab - ApplyBlast

Product Support Analyst

Ecolab

3 months ago

3.6 on Glassdoor

Pune, Maharashtra, India

Onsite

Full Time

Senior

0 applicants

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About this role

A BI Support Analyst at Ecolab partners with Business Intelligence, Product Development, and Data teams to ensure the reliability of BI products and efficient issue resolution. The role involves serving as a liaison between business stakeholders and technical resources, managing support intake, and optimizing dashboard performance to drive business outcomes. Candidates must possess proven proficiency in the Microsoft BI stack, Snowflake, and cloud-based data architectures.

Responsibilities

Maintain Business Intelligence platforms and products supporting global business activities
Serve as liaison between business stakeholders and BI technical resources for support
Manage issue intake, triage, resolution, and escalation across teams
Optimize dashboard performance and user experience to maximize adoption
Create knowledge articles and support documentation to improve self-service adoption

Skills

Qualifications

Bachelor's degree in Computer Science, MIS, Statistics, Business, or related quantitative field

About Ecolab

ecolab.com

Headquarters

St. Paul, Minnesota, United States

Company Size

10001+ employees

View Profile

Ecolab is a global leader in water, hygiene and infection‑prevention solutions and services that help make the world cleaner, safer and healthier. It supplies cleaning chemistries, water‑ and process‑treatment programs, sanitation and infection‑control products, on‑site technical services and digital monitoring platforms to customers across foodservice, hospitality, healthcare, industrial and energy markets. By combining formulation expertise, field service and data‑driven technology, Ecolab helps reduce risk, improve operational efficiency and conserve water and other resources. The company operates worldwide with localized teams and sustainability programs focused on protecting people and vital resources.