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Product Support Analyst at athenahealth, Inc. - ApplyBlast

Product Support Analyst

athenahealth, Inc.

16 days ago

Chennai, Tamil Nadu, India

Hybrid

Full Time

Junior

0 applicants

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About this role

The Product Support Analyst role involves resolving customer and production issues for athenahealth’s interoperability network by combining technical support skills with clear communication. The position focuses on supporting interface and workflow stability, troubleshooting problems, and investigating and validating production data. This role reports to the Integration Product / Connectivity Support Manager and requires collaboration with internal teams and interface vendors to ensure reliable interoperability outcomes.

Responsibilities

Investigate and troubleshoot interface and production workflow issues
Analyze production data and logs to identify root causes
Coordinate with interface vendors and internal stakeholders

Skills

About athenahealth, Inc.

athenahealth.com

Headquarters

Boston, Massachusetts, United States

Company Size

5001-10000 employees

Founded

1997

View Profile

athenahealth is a healthcare technology company that provides a suite of products and services designed to improve the efficiency and connectivity of ambulatory care. With a mission to "cure complexity," athenahealth operates the largest connected network in healthcare, serving over 170,000 clinicians. Its offerings include cloud-based electronic health records, revenue cycle management, and patient engagement solutions. The company aims to simplify healthcare processes and enhance patient care through innovative technological solutions.