Product Support Associate
Newfold Digital
About this role
In this role, you will handle inbound customer calls related to sales, retention, troubleshooting, and cancellations, while also making outbound follow-up calls to provide excellent customer service. The position emphasizes achieving productivity, quality targets, and effective use of proprietary tools, ensuring a positive experience for customers.
Skills
About Newfold Digital
newfold.comWelcome to the Newfold Digital homepage. Learn about our portfolio of brands including Web.com, Bluehost, Network Solutions and more!
Recent company news
PR NewswireNewfold Digital Completes Sale of Markmonitor to Com Laude
Dec 31, 2025
Yahoo FinanceNewfold Digital Secures $100 Million Investment to Accelerate Growth
Dec 9, 2025
PE HubPE-backed Newfold Digital sells software firm Markmonitor to Com Laude
Jan 2, 2026
Domain Name WireNewfold Digital raises $100 million from existing investors
Dec 9, 2025
Los Angeles TimesNewfold Digital Agrees to Sell Software Firm Markmonitor to London Private Equity Firm
Sep 30, 2025
About Newfold Digital
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Newfold Digital.
Salary
$57k – $77k
per year