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Product Support Engineer - APAC at Ashby - ApplyBlast

Product Support Engineer - APAC

Ashby

4 months ago

Remote

Full Time

Senior

4 applicants

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About this role

As a Support Engineer at Ashby, you will diagnose and resolve complex technical issues regarding system integrations, APIs, and data flows to ensure high customer satisfaction in the APAC region. The role involves collaborating with engineering teams, analyzing inquiry patterns to drive product improvements, and creating detailed documentation while empowering the broader support team with technical knowledge. You will leverage deep expertise in automation and scripting to troubleshoot challenges and contribute to the continuous enhancement of the company's hiring suite software.

Responsibilities

Diagnose and resolve complex technical issues regarding system integrations and APIs
Analyze customer inquiry patterns to identify opportunities for product improvement
Create and maintain detailed documentation of support processes and solutions
Collaborate with engineering teams to escalate issues and enhance product functionality
Enable the wider support team with technical concepts and platform knowledge

Skills

About Ashby

ashbyhq.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2018

View Profile

Ashby is an all-in-one recruiting SaaS that consolidates applicant tracking (ATS), analytics, scheduling, and CRM into a single platform for hiring teams. It combines candidate tracking, people analytics, and automation to help companies source, evaluate, and hire more efficiently while improving interviewer and candidate experience. Built for ambitious startups through enterprise teams, Ashby emphasizes clean integrations, customizable workflows, and data-driven hiring insights.