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Product Support Engineer II at eClinical Solutions - ApplyBlast

Product Support Engineer II

eClinical Solutions

9 days ago

2.8 on Glassdoor

Bangalore, Karnataka, India

Onsite

Full Time

Medior

0 applicants

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About this role

The Product Support Engineer II provides first-level technical assistance to eClinical Solutions' elluminate® clients, focusing on identifying, researching, and resolving user issues. This role involves managing the support ticket lifecycle, communicating directly with customers, and ensuring timely resolutions within defined service level agreements. The position requires quick learning of various applications and technologies to drive customer satisfaction and support user adoption.

Responsibilities

Provide first-level technical support and resolve client issues
Manage support ticket lifecycle and ensure timely resolution
Coordinate software upgrade rollouts and mentor junior engineers

Skills

About eClinical Solutions

eclinicalsol.com

Headquarters

Mansfield, Massachusetts, United States

Company Size

201-500 employees

Founded

2012

View Profile

eClinical Solutions unifies people, data, and AI to support clinical research with purpose-built clinical data software and clinical biometrics services. They combine an integrated technology platform with expert biometrics teams (data management, biostatistics/statistical programming, and data science) to help sponsors and CROs generate high‑quality, regulatory‑compliant trial data. Their solutions focus on accelerating decision‑making and shortening development timelines through automation, analytics, and scalable clinical operations.