Product Support Engineer, Team Lead

Semperis(4 days ago)

HybridFull TimeSenior$124,388 - $166,391 (estimated)Support

About this role

Semperis is seeking a Product Support Team Lead to manage and mentor a team of support engineers, handle customer escalations, and ensure the delivery of expert-level support for their security and identity products. The role involves technical troubleshooting, leading product upgrades, and collaborating across teams to resolve customer issues and improve support workflows.

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Required Skills

Active Directory
O365
PowerShell
Networking
Security Protocols
Automation
Troubleshooting
Customer Support
Leadership
Cloud Technologies

About Semperis

www.semperis.com

Semperis is a leader in identity security, specializing in Active Directory (AD) protection and recovery solutions. Their comprehensive platform is designed to prevent, detect, respond to, and recover from identity-based attacks, particularly in hybrid AD environments. Semperis offers a suite of products including Directory Services Protector for real-time threat detection, Active Directory Forest Recovery, and Lightning Intelligence for continuous security posture assessment. Backed by a team of Microsoft MVP experts, Semperis addresses the critical vulnerabilities surrounding identity infrastructure while ensuring robust operational resilience against cyber threats.

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