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ROI Solutions
A Product Support Engineer serves as an internal expert on product behavior within real customer environments, managing complex escalations beyond front-line support. The role involves deep investigation of configurations, data flows, and integrations, while fostering strong relationships with third-party vendors to ensure system reliability. Additionally, the engineer contributes to product documentation, operational health monitoring, and cross-team collaboration to reduce repeat incidents and improve support capabilities.
Headquarters
Medford, Massachusetts, United States
Company Size
51-200 employees
Founded
1999
ROI Solutions is a purpose-built technology and consulting firm that helps nonprofit organizations increase fundraising impact by combining 360° marketing, custom CRMs, advanced data analytics, and machine‑learning fundraising models. They pair fundraising experts with data scientists to design and implement tailored strategies, systems, and campaigns that boost donor acquisition, retention, and lifetime value. Services include CRM design and implementation, predictive modeling, campaign optimization, and measurement/reporting to maximize fundraising ROI. Nonprofits partner with ROI Solutions for domain expertise in philanthropy, data-driven decision making, and end-to-end execution.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ROI Solutions.
ROI Solutions didn’t post a salary, so this is our estimate from similar listings.
16% below the average for this role