Octave
The Product Support Engineer is responsible for resolving customer-reported technical support cases within defined service level agreements. The role involves reproducing, diagnosing, and troubleshooting software issues, collaborating with development and QA teams to resolve complex defects, and assisting customers with software installation and configuration. Additionally, the engineer creates knowledge base articles and communicates technical findings to both technical and non-technical stakeholders.
Octave is a mission-critical software company offering an integrated platform that spans the full asset lifecycle — from 3D engineering design and construction management to asset performance, public safety, and geospatial intelligence. Its solutions serve industries including oil and gas, manufacturing, power and utilities, transportation, and public safety, protecting over 1 billion people worldwide. Octave serves more than 3,200 customers across 180 countries, with recognized leadership in plant design, enterprise asset management, and earth intelligence solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Octave.
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