Product Support Manager

Mendaera, Inc.(1 month ago)

HybridFull TimeManager$125,000 - $142,000Product Support

About this role

The Product Support Manager will lead the development and continuous improvement of Mendaera’s product and technical support ecosystem for a next-generation robotic medical device platform. This role ensures customers and internal field teams receive exceptional support by establishing robust troubleshooting tools, data-driven insights, and mature support processes. The manager will collaborate cross-functionally to influence design for serviceability, readiness for product releases, and ongoing reliability improvements.

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Required Skills

Product Support
Troubleshooting
Root Cause
Serviceability
Documentation
Knowledge Management
Linux Systems
Networking
Diagnostics
FRU Management

+12 more

Qualifications

Bachelor's Degree in Engineering, Biomedical, or Related Field

About Mendaera, Inc.

mendaera.com

Mendaera is a medtech company that makes the Focalist System — a handheld robotic device that pairs with ultrasound to guide and stabilize needle-based procedures. By combining real‑time imaging, active needle guidance, and robotic stabilization, the system aims to increase accuracy, reduce needle passes and complications, and standardize clinician performance across procedures like regional anesthesia, vascular access, and biopsies. Designed for point‑of‑care simplicity and workflow integration, Mendaera positions its product to improve safety and efficiency in needle-based interventions.