Product Support Manager
Mendaera, Inc.
About this role
The Product Support Manager will lead the development and continuous improvement of Mendaera’s product and technical support ecosystem for a next-generation robotic medical device platform. This role ensures customers and internal field teams receive exceptional support by establishing robust troubleshooting tools, data-driven insights, and mature support processes. The manager will collaborate cross-functionally to influence design for serviceability, readiness for product releases, and ongoing reliability improvements.
Skills
Qualifications
About Mendaera, Inc.
mendaera.comMendaera is a medtech company that makes the Focalist System — a handheld robotic device that pairs with ultrasound to guide and stabilize needle-based procedures. By combining real‑time imaging, active needle guidance, and robotic stabilization, the system aims to increase accuracy, reduce needle passes and complications, and standardize clinician performance across procedures like regional anesthesia, vascular access, and biopsies. Designed for point‑of‑care simplicity and workflow integration, Mendaera positions its product to improve safety and efficiency in needle-based interventions.
About Mendaera, Inc.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$125k – $142k
per year