Product Support Manager
Cato Networks(6 days ago)
About this role
Cato Networks is seeking a Product Support Manager to lead a technical support team supporting their cloud-based enterprise networking and security solutions. The role involves managing daily operations, improving support processes, collaborating with cross-functional teams, and ensuring excellent customer service.
Required Skills
- Networking
- Security
- Support Management
- SaaS
- Customer Support
- IT Management
- Troubleshooting
- Escalation
- Team Leadership
- Process Improvement
Qualifications
- Bachelor's degree in Computer Science or IT Management
- 8+ years Technical Support Experience
- 3+ years Support Management
- Technical Networking/Security Experience
About Cato Networks
catonetworks.comWP Rocket (from WP Media) is a commercial WordPress performance plugin that speeds up sites with page caching, cache preloading, and front‑end optimizations like lazy loading and deferred JavaScript. It bundles tools for minifying/combining assets, database cleanup, CDN and Cloudflare integration, and e‑commerce compatibility to reduce load times without complex configuration. Built for both non‑technical site owners and developers, it offers a simple dashboard, one‑click setup, and hooks for customization. Agencies and businesses choose WP Rocket for fast, measurable performance gains plus professional support and updates.
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