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Product Support Specialist - Remote at Mindex - ApplyBlast

Product Support Specialist - Remote

Mindex

27 days ago

3.8 on Glassdoor

Remote

Full Time

Medior

9 applicants

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About this role

The Product Support Specialist role is a full-time, mid-senior level position within the SchoolTool department, focusing on customer service for computer software. This remote opportunity requires a bachelor's degree and involves supporting users with technical and operational inquiries. The position aims to ensure customer satisfaction and effective product utilization.

Responsibilities

Provide technical support to customers using SchoolTool software
Troubleshoot and resolve customer issues and inquiries
Collaborate with internal teams to improve product support processes

Skills

About Mindex

mindex.com

Headquarters

Rochester, New York, United States

Company Size

201-500 employees

Founded

1994

View Profile

Mindex is a software development company delivering cutting-edge solutions across full-stack agile software development, cloud professional services, and system integrations. It offers a K-12 product suite, including Student Management, Advanced Analytics, Special Education Management (SPED), and Multi-Tiered Systems of Support (MTSS) to support education institutions. The company focuses on leveraging cloud capabilities and analytics to drive efficiency and better outcomes in education and enterprise environments. Mindex combines modern development practices with domain-specific products to accelerate digital transformation.