Product Support Specialist
Kisi Jobs
About this role
Kisi, a physical security technology company, is seeking a Product Support Specialist who will serve as the first point of contact for customers and partners, providing technical support, onboarding, and educational guidance on SaaS-plus-hardware security solutions. The role involves troubleshooting, documentation, and collaboration with cross-functional teams to enhance customer experience and product understanding.
Skills
About Kisi Jobs
getkisi.comKisi is a cloud-based access control and security platform that lets organizations manage doors and physical access remotely. It combines cloud software with door controllers and readers so people can unlock doors using a smartphone app, secure badges, or PINs while admins set roles, schedules, and policies. The platform includes real-time monitoring and audit logs and offers integrations and APIs for SSO, HR systems, and automation. Kisi is commonly used by offices, coworking spaces, gyms, and retailers to replace traditional keys and on‑premise systems with scalable, centrally managed access control.
About Kisi Jobs
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$67k – $90k
per year