Product Support Specialist
Cornerstone
About this role
A Customer Support Specialist at Cornerstone provides technical support and troubleshooting for SaaS products in a 24x7 environment, aiding clients via phone, email, and CRM. The role involves communicating effectively, following processes, and maintaining product certification to ensure high customer satisfaction.
Skills
Qualifications
About Cornerstone
cornerstoneondemand.comCornerstone is a talent experience platform that delivers end-to-end, skills-forward HCM solutions on a single, AI-powered system. It combines learning management, recruiting, performance and development tools to help organizations attract, develop, and retain talent. The platform emphasizes skills frameworks, AI-driven recommendations, and workforce analytics to support modern, adaptive workforce planning and talent mobility across global enterprises.
About Cornerstone
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$40k – $60k
per year