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Product Support Specialist at Roblox - ApplyBlast

Product Support Specialist

Roblox

3 months ago

3.8 on Glassdoor

Gurugram, Haryana, India

Onsite

Full Time

Medior

0 applicants

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About this role

The Product Support Specialist will own the health and accuracy of Roblox's text filtering systems, acting as the first line of defense against policy violations and supporting users and developers with filtering issues. The role involves handling inquiries, resolving escalations, creating and optimizing regex filters, and collaborating with safety engineering and policy teams to maintain a safe community.

Responsibilities

Respond to user, developer, and internal reports regarding text filtering
Create, test, and deploy complex regular expressions and filter logic
Analyze support ticket data to identify systemic filter issues and propose improvements

Skills

About Roblox

roblox.com

Headquarters

San Mateo, California, United States

Company Size

1001-5000 employees

Founded

2004

View Profile

Roblox is a global online platform and virtual universe that lets people imagine, create, share, and play immersive user-generated 3D experiences. The company provides developer tools like Roblox Studio, avatar customization, and an in-platform economy (Robux) that enables creators to monetize games and virtual items. Roblox emphasizes social interaction and cross-platform play, connecting millions of players and creators worldwide. Developers, brands, and communities use Roblox to build interactive experiences, host events, and reach an engaged, predominantly younger audience.