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Product Support Specialist at The Home Depot - ApplyBlast

Product Support Specialist

The Home Depot

9 days ago

3.9 on Glassdoor

Onsite

Full Time

Medior

0 applicants

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About this role

The Product Support Specialist handles escalated technical requests, manages software licenses and server maintenance, and collaborates with vendors to ensure system stability. This role involves troubleshooting complex issues, maintaining knowledge databases, and providing training support to junior team members. The position requires strong technical skills in system administration, networking, and customer service to resolve incidents efficiently.

Responsibilities

Troubleshoot technical issues via phone, tickets, and remote support
Maintain and upgrade systems to ensure operational stability
Update knowledge base and create training materials for junior team members

Skills

About The Home Depot

homedepot.com

Headquarters

Atlanta, Georgia, United States

Company Size

10001+ employees

Founded

1979

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The Home Depot is a leading home improvement retailer operating a large network of big‑box stores and a robust e-commerce platform across the U.S., Canada, and Mexico. It sells building materials, tools, appliances, plumbing, electrical, lawn & garden, and home décor, and provides installation, tool rental, and contractor services. The company serves both DIY homeowners and professional contractors, offering pro accounts, bulk purchasing, and project support. Home Depot is known for its wide product selection, private brands, omnichannel fulfillment (in‑store pickup, delivery), and extensive logistics and service capabilities.