Product Support Tech
Terex(1 month ago)
About this role
The Product Support Representative provides multi-channel, office-based technical and service support to Authorized Service Providers, dealers, and customers, acting as the direct link between field stakeholders and manufacturing support teams. The role focuses on advising customers on equipment operation and warranty information and coordinating with Engineering, Technical Publications, and Product Management to resolve issues. The position may include occasional travel for on-site troubleshooting and training.
Required Skills
- Technical Support
- Troubleshooting
- Parts Identification
- Customer Service
- Mechanical Knowledge
- Aerial Platforms
- MS Office
- Communication
- Time Management
- Training Delivery
About Terex
terex.comGlobal manufacturer of lifting and material processing products and services delivering lifecycle solutions that maximize customer return on investment.
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