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Product Technical Support (Microsoft SQL Server, including T-SQL, SSMS) at FIS - ApplyBlast

Product Technical Support (Microsoft SQL Server, including T-SQL, SSMS)

FIS

2 days ago

3.5 on Glassdoor

Pune, Maharashtra, India

Onsite

Full Time

Medior

0 applicants

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About this role

The Product Technical Support Analyst II at FIS provides technical expertise and production support for the Enterprise Risk Suite, serving as a primary contact for clients in business-critical environments. The role involves troubleshooting complex issues across Microsoft SQL Server, Windows services, and application interfaces while coordinating with global teams to resolve incidents and ensure high-quality client experiences. This position requires strong analytical skills and hands-on experience with database and infrastructure troubleshooting to maintain system resilience and performance.

Responsibilities

Provide technical support and troubleshoot production issues for enterprise applications
Investigate and resolve incidents across databases, operating systems, and infrastructure layers
Coordinate resolution across global teams and communicate technical findings to clients