Production Operation Lead

The Production Operations Lead manages large client engagements, ensuring overall satisfaction, quality of service, and on-time, on-budget completion of deliverables across a large portfolio. This role involves partnering with client services and internal/external stakeholders to lead a streamlined, rigorous yet flexible process for project scoping, staffing, and pricing. The Operations Lead is accountable for portfolio profitability and resource utilization while mentoring the team and driving continuous improvement in agency operations.