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PRODUCTION SPECIALIST L2 at Wipro - ApplyBlast

PRODUCTION SPECIALIST L2

Wipro

5 months ago

Onsite

Full Time

Junior

0 applicants

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About this role

This role provides technical support for the Investment Banking Loans business by managing client transactions, diagnosing issues, and resolving queries within strict Service Level Agreements. The hire will utilize internal knowledge bases and tracking systems to maintain operational excellence while ensuring high-quality customer service. Candidates must have 3-5 years of experience and deep subject matter expertise in investment banking loans.

Responsibilities

Manage incoming client help requests via telephone and email
Diagnose and resolve product issues within defined SLAs
Document and track all client queries using RAVE system
Analyze call logs to identify trends and prevent future problems
Complete mandatory product training to maintain technical competency

Skills

About Wipro

wipro.com

Headquarters

Bangalore, Karnataka, India

Company Size

10001+ employees

Founded

1945

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Wipro is a global IT services and consulting company that helps enterprises accelerate digital transformation through consulting, engineering and AI-driven solutions. It provides cloud, digital engineering, cybersecurity, data & analytics, automation, application and infrastructure services, plus industry-specific solutions and managed operations. Consulting‑led and AI‑powered, Wipro combines design, engineering and operational capabilities to deliver future-ready technology and measurable business outcomes for clients worldwide.

About Wipro

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

Estimated

Wipro didn’t post a salary, so this is our estimate from similar listings.

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