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Production Support Analyst - Payments at Citi - ApplyBlast

Production Support Analyst - Payments

Citi

4 months ago

3.6 on Glassdoor

Bahrain

Onsite

Full Time

Senior

0 applicants

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About this role

A Production Support Analyst ensures the stability and integrity of critical payment systems within the hyper care team. The role involves proactive monitoring, incident management, and stakeholder collaboration to resolve technical issues and maintain production environment stability.

Responsibilities

Proactively monitor end-to-end payment flows using specialized dashboards
Collaborate with business and technical partners for issue resolution
Troubleshoot and escalate incidents across the complete payment lifecycle
Maintain comprehensive documentation for processes and system knowledge
Analyze complex technical issues to identify root causes and trends

Skills

About Citi

citi.com

Company Size

1-10 employees

Founded

2025

View Profile

Citibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.