Production Support Engineer Incident Management 6574640

The Production Services Specialist II provides advanced leadership across enterprise incident response, serving as Incident Commander and Major Incident Communications lead for significant business-impacting events. The role orchestrates coordinated response efforts across technology domains, validates incident severity, and drives time-sensitive decisions while maintaining clear communication with technical teams and executive stakeholders. This position requires strong judgment under pressure, executive-level communication skills, and the ability to translate complex technical conditions into concise business-relevant updates.