FIS
The Production Support Engineer (L2, Customer-Facing) diagnoses, troubleshoots, and resolves complex production and customer issues for an AI-enabled autonomous banking platform serving Tier-1 financial institutions. This hands-on, customer-facing role involves direct engagement with enterprise banking clients to investigate technical issues, reproduce problems, and collaborate with engineering teams for resolution. The position offers a clear advancement path into platform engineering for those interested in growing within the organization.
Headquarters
Jacksonville, Florida, United States
Company Size
10001+ employees
Founded
1968
FIS is fintech for bold ideas. FIS is behind the financial technology that transforms how we live, work and play.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for FIS.
FIS didn’t post a salary, so this is our estimate from similar listings.
2 weeks ago