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Production Support Engineer - Non-Day Shift Hours at FIS - ApplyBlast

Production Support Engineer - Non-Day Shift Hours

FIS

3 months ago

3.5 on Glassdoor

Remote

Full Time

Junior

10 applicants

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About this role

A Production Support Engineer at FIS ensures the stability and efficiency of the FIS® Amount™ digital origination platform by managing high-priority incidents and troubleshooting technical issues across multiple platforms. The role involves deep-dive analysis using SQL data, driving root cause investigations, and collaborating with cross-functional teams including engineering, QA, and product to resolve issues while meeting strict SLA requirements. Candidates must thrive in a 24/7 on-call environment, creating runbooks and optimizing performance to control risk and enhance security for financial institution partners.

Responsibilities

Manage high-priority production issues to resolution following industry best practices
Perform deep dive analysis and root cause analysis on technical incidents
Drive incident resolution and communicate impact to cross-functional stakeholders
Maintain dashboards, documentation, and standard operating procedures for recurring issues
Participate in on-call rotations to address critical incidents outside business hours