Production Support & Incident Response Lead

EviSmart is seeking a Global Continuity Lead to own incident response and platform continuity during night operations, ensuring the health and stability of a SaaS platform supporting over 2,000 dental labs. This individual contributor role requires leading production incident responses, performing first-line investigations, and making critical decisions to restore operations and minimize business disruption. The position involves proactive monitoring, clear communication during incidents, and developing a backup to handle routine night triage independently.