Professional I, Delivery Excellence (Data and Analytics)

Philip Morris International(29 days ago)

Dominican Republic, Santo Domingo, Dominican RepublicOnsiteFull TimeMedior$57,351 - $78,368 (estimated)Data and Analytics

Apply Now

About this role

A Professional I in Delivery Excellence (Data and Analytics) performs data-driven analysis of call center and customer satisfaction metrics to support operational improvement initiatives. The role sits on an analytics team that interprets performance trends, identifies root causes, and helps drive improvements in operational outcomes. The position is based in Santo Domingo and interfaces with internal and external stakeholders to inform decision-making.

View Original Listing

Required Skills

Data Analysis
Root Cause
Reporting
Microsoft Excel
Statistical Analysis
Stakeholder Management
Process Documentation
Communication
Project Coordination
Customer Service

Qualifications

Bachelor's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

View more jobs at Philip Morris International →