Professional Services Engineer (Position located in Melbourne, Australia)

KnowBe4(9 months ago)

RemoteFull TimeJunior$50,000 - $70,000Professional Services

About this role

The Professional Services Engineer at KnowBe4 is responsible for supporting post-sales activities and customer success by implementing and configuring security solutions, building customer relationships, and troubleshooting technical issues. The role emphasizes collaboration, security awareness, and technical expertise within the cybersecurity industry.

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Required Skills

troubleshooting
Configuration
Security
Customer Relations
IT Security
Protocols
Technical Support
Analysis
Collaboration
Networking

Qualifications

Two-year degree

About KnowBe4

knowbe4.com

KnowBe4 is a Human Risk Management (HRM) platform that helps organizations reduce human-driven cyber risk through security awareness training, simulated phishing, and cloud email protection. Its HRM+ SaaS offering bundles interactive training content, automated phishing simulations, reporting and remediation tools, and incident response automation to measure and lower employee risk. The platform integrates with common email and cloud systems and is used by thousands of organizations — including 47 of the top 50 cybersecurity firms. Customers choose KnowBe4 for its broad content library, ease of deployment, measurable metrics, and phishing incident automation.

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