Professional Services Engineer
Plume
About this role
A Professional Services Engineer at Plume implements Plume solutions for ISP customers, working directly with customers, partners, and internal teams to configure, integrate, test, and validate solutions defined in the Statement of Work. The role produces technical documentation, delivers knowledge transfer and training, and ensures a smooth handoff to the Customer Success team.
Skills
About Plume
plume.comPlume is a cloud-native provider of smart home and managed Wi‑Fi services that helps ISPs and device makers deliver better home connectivity, security, and device-level insights. Its SaaS platform combines adaptive Wi‑Fi management, cybersecurity, parental controls and analytics (and optional in-home hardware) to improve performance, reduce support costs, and enable new subscriber-facing services. More than 400 service providers use Plume to deepen customer loyalty, streamline operations, and drive strategic revenue growth through embedded intelligence and insights.
Recent company news
The Detroit NewsAnn Arbor chemical plume tapped as priority Superfund cleanup site
24 hours ago
Wi-Fi NOW GlobalPlume acquires Ireland-based Sweepr to boost AI-based customer care for ISPs & deliver 'subscriber confidence'
Jan 13, 2026
PR NewswirePlume Appoints Former NASA Engineer, Startup CTO Mik Cox as Senior Vice President of Technology Innovation
Sep 22, 2025
CoinDeskTokenization News: Plume Secures ADGM Commercial License, Eyes Middle East RWA Expansion
Dec 9, 2025
Light ReadingPlume scoops up Sweepr
Jan 12, 2026
About Plume
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Plume.
Salary
$107k – $144k
per year